I. When to Contact Us

1. For shipping damage, missing parts, an incorrect item, or a major issue visible immediately after delivery, please contact us as soon as possible, preferably within 7 calendar days.
2. For manufacturing defects discovered after opening the product, please submit your request promptly, preferably within 30 days of delivery.
3. Please keep the product, retail packaging, shipping carton, accessories and shipping label until the case has been resolved.
4. Requests submitted later may still be reviewed where manufacturer support or replacement parts remain available.

II. Issues Normally Eligible for Review

• Broken, cracked or severely damaged parts found when the product is first opened.
• Missing hands, weapons, face plates, effect parts, display stands, accessories or other components shown as included with the product.
• Significant paint or assembly defects clearly outside normal mass-production variation.
• Joints, magnets, LED units, switches or other built-in mechanisms that do not function correctly during normal initial use.
• An incorrect product, version or accessory supplied with your order.

III. Normal Collectible Variations

Collectible figures and statues involve molding, painting, assembly and finishing processes. Small differences between individual units are normal. The following are generally not considered major defects unless unusually severe:

• Minor paint bleed, small paint dots, slight color or shading differences, tiny surface marks or minor overspray.
• Visible mold lines, seams, small gaps or minor alignment differences within normal manufacturing tolerance.
• Slight variation in handmade, hand-painted, resin or mixed-material products.
• Minor softness or warping of PVC parts caused by material properties or temperature, provided the product remains usable.
• Small differences between promotional prototypes and final mass-produced products, including color tone, finish or minor details.

IV. Packaging and Shipping Damage

The outer shipping carton is intended primarily to protect the product during transit. Minor dents, creases, scratches or compression to the shipping carton alone are normally not considered product damage.

If the retail or collector box is severely crushed, torn or punctured, or if the packaging damage has also damaged the collectible itself, please include clear photos of the shipping carton, retail box and item.

Perfect or “mint” packaging is not guaranteed unless a specific collector-grade packaging service was expressly included with the order.

V. Photo and Video Requirements

Clear evidence helps us verify the issue with the manufacturer and usually results in faster handling.

• For transit damage or missing-item claims, a continuous unboxing video beginning with the sealed parcel is strongly recommended.
• Photos should be in focus and clearly show the affected area.
• For electronic features, show the batteries, power connection or operating steps where relevant.

VI. Damage Not Normally Covered

• Damage caused by dropping, impact, improper storage, excessive heat, water exposure or other accidental damage after delivery.
• Broken joints, pegs or parts caused by forcing articulation beyond the intended range of movement.
• Damage caused by disassembly, modification, repainting, drilling, gluing, customization or attempted repair by the customer.
• Damage caused by incorrect batteries, voltage, battery leakage or improper operation of electronic components.
• Parts or accessories lost after the complete product was received.
• Normal aging or material changes caused by long-term use or environmental exposure.

VII. Replacement Parts and Resolution

After reviewing your request, Toyseasy will determine the appropriate next step according to the issue, available evidence, manufacturer support and current inventory.

Depending on the circumstances, the solution may include a replacement part, replacement accessory, repair guidance, exchange, refund or another appropriate remedy.

Replacement parts for limited-production collectibles are often supplied by the original manufacturer. Parts may need to be produced or shipped separately, so processing can take several weeks and occasionally longer. We will provide meaningful updates when they become available.

Replacement parts may show small differences in color or finish if they come from a different production batch.

VIII. Situations Where Additional Fees May Apply

• Replacement parts requested for accidental damage, lost accessories or other non-manufacturing issues.
• Requests made outside the normal manufacturer support period where replacement parts remain available.
• Additional shipping requested for an issue not covered as a manufacturing or fulfillment defect.
• Optional accessories or additional parts that were not included with the original product.

If any charge applies, Toyseasy will explain it before arranging the replacement or shipment.

IX. Important Notes for Collectors

• Inspect delicate components before posing or assembly.
• Do not force tight joints, pegs, magnets or connection points.
• For resin statues and fragile accessories, support the component close to its connection point when installing or removing it.
• Keep small accessories, replacement parts and packaging in a safe place while an after-sales request is being reviewed.

X. Additional Notes

Every after-sales request is reviewed individually. Final eligibility and the available solution depend on the evidence provided, the manufacturer's assessment, replacement-part availability and the circumstances of the case.

This policy does not limit any consumer rights or remedies that cannot be excluded under applicable law.